CULTIVATE HEALING PRIVACY POLICY

1. Commitment to Privacy and Professional Standards

Cultivate Healing is committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth).

As registered practitioners, we are also bound by professional standards relating to confidentiality, informed consent, and health record management.

2. Types of Information Collected

We collect personal information necessary to provide safe and appropriate healthcare in accordance with AHPRA guidelines, including:

  • Identification details: name, date of birth, contact details

  • Health information (sensitive information):

    • presenting complaints and symptoms

    • medical history and medications

    • lifestyle factors relevant to diagnosis and treatment

    • clinical notes, treatment plans, and progress records

  • Administrative information: appointment records, correspondence

  • Financial information: Cultivate Healing does not store any financial details, nor will we email you to pre-pay for any services. If you receive any emails requesting pre-payment for services, please contact us on 0406 426 422.

  • Website data: IP address, browser type, and usage data

3. How Information is Collected

Information is collected through:

  • Patient intake forms (online or in person)

  • Clinical consultations and examinations

  • Written, phone, and electronic communications

  • Our website, including booking systems and contact forms, newsletter subscriptions.

Where reasonable and practicable, we collect information directly from you. You can opt out of subscriptions at any time.

4. Purpose of Collection and Use

We collect, hold, and use your information to:

  • Provide Chinese Medicine diagnosis and treatment

  • Formulate acupuncture and herbal prescriptions

  • Ensure continuity and safety of care

  • Communicate regarding appointment reminders, follow up information and clinical matters

  • Maintain accurate clinical records in accordance with professional obligations

  • Meet legal, regulatory, and insurance requirements

  • keep you informed on clinic updates, such as new services, new practitiones, pricing and other changes that may occur.

We will only use your information for purposes you would reasonably expect, or with your consent.

5. Informed Consent and Use of Health Information

Your personal and health information is used as part of your informed consent to assessment and treatment.

We will seek your consent before:

  • Sharing information with other healthcare providers

  • Using de-identified information for educational or professional purposes

  • Any use not directly related to your care

You may withdraw consent at any time, subject to legal or clinical limitations.

6. Disclosure of Information

We may disclose your information:

  • To other registered health practitioners involved in your care (with your consent)

  • To third-party service providers (e.g. secure practice management software, payment processors)

  • Where required or authorised by law (e.g. subpoenas, mandatory reporting obligations)

We take reasonable steps to ensure third parties handle your information in accordance with privacy obligations.

7. Data Storage, Security, and Clinical Records

We maintain secure and accurate health records in accordance with professional and legal requirements.

Security measures include:

  • Secure electronic health record systems

  • Password protection and access controls

  • Confidential handling of physical records (if applicable)

Health records are retained for the legally required period in Australia (generally at least 7 years, or longer for minors).

When any of your information is no longer required for the use as mentioned in this policy, your information will be destroyed and/or de-identified in accordance with our legal obligations.

8. Website Privacy and Cookies

Our website may use cookies and analytics tools to:

  • Improve functionality and user experience

  • Monitor website performance

  • Support online bookings

This information is generally de-identified and does not identify you personally.

9. Access and Correction of Information

You have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete records

Requests will be managed in accordance with legal obligations and professional considerations (e.g. clinical integrity of records). In person identification confirmation required for access to these records.

10. Contact Details

Cultivate Healing
Postal Address: PO BOX 120 WELLAND SA 5007
hello@cultivatehealing.com.au
0406 426 422

11. Updates to This Policy

This policy may be updated periodically to reflect changes in legal, regulatory, or professional requirements. The current version will always be available on our website. Last updated 4/4/2026

TERMS OF USE

Welcome to Cultivate Healing website (the “Site”). By accessing or using this Site, you agree to comply with and be bound

by these Terms of Use. If you do not agree to these terms, please refrain from using the Site.

DISCLAIMER

The information provided on this Site is for general informational purposes only and is not intended to replace professional medical

advice, diagnosis, or treatment. This Site does not provide medical advice. Always seek the advice of your physician or other qualified

healthcare provider with any questions you may have regarding a medical condition. Do not rely on the information provided on this

Site for medical diagnosis or treatment.

1. Copyright Notice

All content on this Site, including but not limited to text, graphics, images, logos, and design, is the property of Cultivate Healing and is protected by Australian copyright laws. Unauthorized use, reproduction, or distribution of any content without prior written consent is strictly prohibited.

2. Limitations of Liability

To the fullest extent permitted by law, Cultivate Healing shall not be liable for any damages, including but not limited to direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use this Site or its content.

3. Indemnity

You agree to indemnify, defend, and hold harmless Cultivate Healing, its affiliates, employees, and agents from any claims, liabilities, damages, costs, or expenses arising from your use of the Site or your violation of these Terms of Use.

4. Intellectual Property

All intellectual property rights in the content, design, and functionality of this Site are owned by Cultivate Healing. Unauthorised use of the Site’s content or design is strictly prohibited and may result in legal action.

5. Access and Use of the Site

You agree to use the Site for lawful purposes only and in a manner consistent with applicable laws and regulations. You must not:

  • Attempt to gain unauthorised access to the Site’s servers or networks.

  • Disrupt or interfere with the Site’s functionality.

  • Use the Site for any purpose that infringes on the rights of others.

6. Third-Party Links

This Site may contain links to third-party websites. These links are provided for convenience and do not imply endorsement. Cultivate Healing is not responsible for the content, accuracy, or practices of any third-party sites.

7. Jurisdiction

This Agreement is governed by the laws of the State of South Australia. Any disputes arising under these Terms of Use shall be subject to the exclusive jurisdiction of the courts of South Australia.

8. Changes to Terms of Use

Cultivate Healing reserves the right to update or modify these Terms of Use at any time without prior notice. Your continued use of the Site after such changes constitutes acceptance of the revised terms.

For any questions or concerns regarding these Terms of Use, please contact email address